Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at [firstname.lastname@example.org].
Q. How is COVID-19 affecting My order?
A. We are working hard through this difficult period. Currently we do not expect any delays in our package, but if there are any, countries outside of the UK will be affected first.
We have increased precautions with our shipping and handling and are currently only shipping from within the country (UK from UK warehouses, US from US warehouses, etc). Here is some extra information about these countries.
- For deliveries within the UK, we use Hermes as our postal service. You can read about the safety precautions that are being taken here: https://new.myhermes.co.uk/coronavirus-response.html.
- For deliveries within the US, we primarily use USPS. You can read more about the steps they are taking against COVID-19 here: https://about.usps.com/newsroom/statements/usps-statement-on-coronavirus.htm.
Q. What payment methods are accepted?
A. We currently accept payments through the following methods:
- Credit/Debit Card
- Apple Pay
Q. When will my items arrive?
A. Our shipping times can be found in our Shipping Policy page. If you have any questions about your country’s delivery times, please Contact us.
Q. Will I receive a tracking number?
A. Yes! We will upload your tracking number as soon as we pair it with your delivery. This takes under 24 hours (usually quicker).
Q. Will I receive a confirmation number when I place my order?
A. All customers will receive an order number after placing their orders. Please Contact us if you don’t receive one within 72 hours.
Q. Can I return an item for refund or exchange?
A. Yes, please see the Refund Policy page for more information.
Q. Who can I contact if I have a problem with my order?
A. You can contact our support team at the Contact us page or email us at Lustroslights@outlook.com We usually respond within 1 working day.